{"id":1464,"date":"2024-12-11T12:35:14","date_gmt":"2024-12-11T12:35:14","guid":{"rendered":"https:\/\/klbtheme.com\/fynode\/?page_id=1464"},"modified":"2026-03-31T14:51:32","modified_gmt":"2026-03-31T14:51:32","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/primelinktelecoms.co.za\/index.php\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1464\" class=\"elementor elementor-1464\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f0a46 e-flex e-con-boxed e-con e-parent\" data-id=\"26f0a46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af42829 e-con-full e-flex e-con e-child\" data-id=\"af42829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a54dae7 elementor-widget elementor-widget-text-editor\" data-id=\"a54dae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Returns &amp; Refunds Policy<\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-999b39b elementor-widget elementor-widget-heading\" data-id=\"999b39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Your rights under the Consumer Protection Act 68 of 2008 (CPA) cannot be excluded, restricted or waived. This policy is designed to comply fully with the CPA and ICASA regulations.<br>\n\n<br><span style=\"font-family: Arial, sans-serif;font-size: 14pt;font-weight: 700;letter-spacing: var(--theme-heading-letter-spacing);text-align: var(--text-align)\">5-Day Cooling-Off Period (Online Purchases)<\/span><br><span style=\"white-space: normal\"><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">In terms of Section 16 of the Consumer Protection Act, if you purchased goods or entered into a service agreement as a result of direct marketing (including via our website or electronic communications), you have the right to cancel that transaction within 5 (five) business days of the date:<\/span><\/p><ul style=\"letter-spacing: normal;margin-bottom: 0px;padding-inline-start: 48px\"><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">You signed the agreement; or<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">You received the goods, whichever is the later date.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\"><font color=\"#3c3c43\" size=\"2\"><span style=\"letter-spacing: normal\">To exercise this right, contact us at returns@primelinktelecoms.co.za or call +27 87 0126 730  within the 5-business-day period. Goods must be returned in their original, undamaged condition. Prime Link Telecoms will arrange collection at no charge to you, and a full refund will be processed within 15 business days of receiving the returned goods in acceptable condition.<\/span><\/font><br><\/span><br><span style=\"letter-spacing: var(--theme-heading-letter-spacing);font-family: Arial, sans-serif;font-size: 14pt;font-weight: 700;white-space: pre-wrap;text-align: var(--text-align)\">General Returns \u2014 Hardware (30-Day Policy)<\/span><\/p><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">Outside of the 5-day cooling-off period, you may return a hardware item (router, device, or accessory) within 30 days of purchase, provided:<\/span><\/p><ul style=\"letter-spacing: normal;margin-bottom: 0px;padding-inline-start: 48px\"><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">The item is in its original packaging with all accessories, manuals, and seals intact.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">The item has not been damaged, tampered with, or used in a manner inconsistent with its purpose.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Proof of purchase (invoice or order confirmation) is provided.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">The item is not excluded from returns (see exclusions below).<\/span><\/p><\/li><\/ul><h2 dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.2;border-bottom-width: 0.75pt;margin-top: 16pt;margin-bottom: 6pt;padding: 0pt 0pt 4pt\"><span style=\"font-size: 14pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Defective or Faulty Goods \u2014 Section 56 CPA<\/span><\/h2><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">In terms of Section 56 of the Consumer Protection Act, all goods sold by Prime Link Telecoms carry an implied warranty of quality for a period of 6 (six) months from the date of delivery. If a good is found to be defective, unsafe, or not of good quality within this period, you are entitled to:<\/span><\/p><ul style=\"letter-spacing: normal;margin-bottom: 0px;padding-inline-start: 48px\"><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Have the goods repaired or replaced at no charge; or<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Receive a full refund \u2014 at your election.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">Prime Link Telecoms will not charge you for collection, assessment, or replacement of goods confirmed as defective. Assessment takes up to 7 business days. You will be contacted with the outcome.<\/span><\/p><h2 dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.2;border-bottom-width: 0.75pt;margin-top: 16pt;margin-bottom: 6pt;padding: 0pt 0pt 4pt\"><span style=\"font-size: 14pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Service Cancellations<\/span><\/h2><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">LTE data plans and monthly service subscriptions are subject to the following:<\/span><\/p><ul style=\"letter-spacing: normal;margin-bottom: 0px;padding-inline-start: 48px\"><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Month-to-month plans: Cancel anytime with 30 days' written notice. No cancellation penalty.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Fixed-term contracts (if applicable): Early cancellation is subject to a reasonable penalty not exceeding 10% of the remaining contract value, as permitted under Regulation 5 of the Consumer Protection Act Regulations.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Pre-paid data: Unused data may not be refunded once purchased, unless the service was not delivered due to a network or billing error.<\/span><\/p><\/li><\/ul><h2 dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.2;border-bottom-width: 0.75pt;margin-top: 16pt;margin-bottom: 6pt;padding: 0pt 0pt 4pt\"><span style=\"font-size: 14pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Exclusions<\/span><\/h2><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">The following are not eligible for return or refund:<\/span><\/p><ul style=\"letter-spacing: normal;margin-bottom: 0px;padding-inline-start: 48px\"><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">SIM cards that have been activated.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Data or airtime vouchers once redeemed.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Goods damaged due to misuse, accident, or unauthorized modification.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Software, digital downloads, or service credits once used.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Items returned without proof of purchase.<\/span><\/p><\/li><\/ul><h2 dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.2;border-bottom-width: 0.75pt;margin-top: 16pt;margin-bottom: 6pt;padding: 0pt 0pt 4pt\"><span style=\"font-size: 14pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Refund Processing<\/span><\/h2><div dir=\"ltr\" align=\"left\" style=\"letter-spacing: normal;margin-left: 0pt\"><table style=\"border-width: medium;border-style: none;border-color: currentcolor\"><colgroup><col width=\"173\"><col width=\"428\"><\/colgroup><tbody><tr style=\"height: 0pt\"><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Refund method<\/span><\/p><\/td><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">Original payment method (EFT, card, or store credit)<\/span><\/p><\/td><\/tr><tr style=\"height: 0pt\"><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Timeline<\/span><\/p><\/td><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">Within 10 \u2013 15 business days of approved return<\/span><\/p><\/td><\/tr><tr style=\"height: 0pt\"><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Bank charges<\/span><\/p><\/td><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">Prime Link Telecoms covers any transfer fees<\/span><\/p><\/td><\/tr><\/tbody><\/table><\/div><h2 dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.2;border-bottom-width: 0.75pt;margin-top: 16pt;margin-bottom: 6pt;padding: 0pt 0pt 4pt\"><span style=\"font-size: 14pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">How to Initiate a Return<\/span><\/h2><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.6;margin-top: 3pt;margin-bottom: 6pt\"><span style=\"font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">To initiate a return or request a refund, contact us at:<\/span><\/p><div dir=\"ltr\" align=\"left\" style=\"letter-spacing: normal;margin-left: 0pt\"><table style=\"border-width: medium;border-style: none;border-color: currentcolor\"><colgroup><col width=\"173\"><col width=\"428\"><\/colgroup><tbody><tr style=\"height: 0pt\"><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Email<\/span><\/p><\/td><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">returns@primelinktelecoms.co.za<\/span><\/p><\/td><\/tr><tr style=\"height: 0pt\"><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Phone<\/span><\/p><\/td><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">+27 87 0126 730<\/span><\/p><\/td><\/tr><tr style=\"height: 0pt\"><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Hours<\/span><\/p><\/td><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">Mon \u2013 Fri, 08:00 \u2013 17:00 SAST<\/span><\/p><\/td><\/tr><tr style=\"height: 0pt\"><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Include<\/span><\/p><\/td><td style=\"border-width: 0.5pt;border-style: solid;vertical-align: top;padding: 4pt 6pt;overflow: hidden\"><p dir=\"ltr\" style=\"line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><span style=\"font-size: 9pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre-wrap\">Order number, description of issue, photos of defect (if applicable)<\/span><\/p><\/td><\/tr><\/tbody><\/table><\/div><h2 dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.2;border-bottom-width: 0.75pt;margin-top: 16pt;margin-bottom: 6pt;padding: 0pt 0pt 4pt\"><span style=\"font-size: 14pt;font-family: Arial, sans-serif;font-weight: 700;vertical-align: baseline;white-space: pre-wrap\">Legal References<\/span><\/h2><ul style=\"letter-spacing: normal;margin-bottom: 0px;padding-inline-start: 48px\"><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Consumer Protection Act 68 of 2008 \u2014 Sections 16, 20, 55, 56.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">ICASA End-User and Subscriber Service Charter Regulations, 2016.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc;font-size: 10pt;font-family: Arial, sans-serif;vertical-align: baseline;white-space: pre;margin-left: -2pt\"><p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.2;margin-top: 2pt;margin-bottom: 4pt\"><span style=\"font-size: 10pt;vertical-align: baseline;white-space: pre-wrap\">Electronic Communications and Transactions Act 25 of 2002.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"letter-spacing: normal;line-height: 1.2;margin-top: 0pt;margin-bottom: 0pt\"><\/p><\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy \u00a0 Your rights under the Consumer Protection Act 68 of 2008 (CPA) cannot be excluded, restricted or waived. This policy is designed to comply fully with the CPA and ICASA regulations. 5-Day Cooling-Off Period (Online Purchases) In terms of Section 16 of the Consumer Protection Act, if you purchased goods or<\/p>\n<div class=\"klb-readmore post-buttons\"><a class=\"btn btn-black btn-rounded\" href=\"https:\/\/primelinktelecoms.co.za\/index.php\/refund-and-returns-policy\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1464","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/pages\/1464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=1464"}],"version-history":[{"count":6,"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/pages\/1464\/revisions"}],"predecessor-version":[{"id":2388,"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/pages\/1464\/revisions\/2388"}],"wp:attachment":[{"href":"https:\/\/primelinktelecoms.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=1464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}