SERVICE & COVERAGE
What is LTE Wi-Fi and how is it different from fibre or ADSL?
LTE (Long Term Evolution) Wi-Fi is a wireless internet service that connects your home or business to the internet via the same 4G cellular towers used by your mobile phone — no cables, no digging, no waiting for a technician to trench your street. Primelink delivers a plug-and-play LTE router that you simply insert a SIM into and power on. You're online in minutes. Primelink LTE works anywhere in South Africa where there is MTN, Vodacom, or Telkom 4G signal — which covers over 97% of the country's populated areas. No fibre waiting list. No landlord approval needed.
Does Primelink cover my area? Do I need to check if I'm in a coverage zone?
Because Primelink uses South Africa's national 4G LTE networks — including MTN, Vodacom, and Telkom — our service is available virtually everywhere in the country, from Sandton to the Karoo. There is no restricted coverage zone or fibre rollout map to check. Urban and suburban areas: Excellent 4G signal with speeds up to 150 Mbps Peri-urban and township areas: Strong 4G coverage across all nine provinces Rural and smallholding areas: Good coverage where 4G towers are present Remote areas: Where 4G is unavailable, our LTE router automatically falls back to 3G You can use the interactive coverage map on our homepage to enter your address and confirm signal strength in your area. For rural properties or smallholdings, we recommend WhatsApp-ing us your GPS coordinates for a signal assessment before ordering.
PLANS & PRICING
What LTE packages does Primelink offer and how much do they cost?
Primelink offers month-to-month uncapped LTE and Voice plans with minimal setup fees. All prices include VAT. Please visiting our store above to get connected.
Are there any hidden costs, setup fees, or contract lock-ins?
Primelink operates on a fully transparent pricing model. What you see on our website is exactly what you pay — inclusive of VAT at 15%. Setup fee: R600 — on all plans Contract: Month-to-month only — no 12 or 24-month lock-ins Cancellation fee: None — cancel anytime with 30 days' written notice Router: Included in your first month or purchased outright from R[X] Installation: Where required — plug in and connect Out-of-bundle rates: None — uncapped plans do not have out-of-bundle charges The only variable cost you may encounter is a courier charge if you choose express delivery for your router (standard delivery is free on orders above R1,500). All billing details are available in your online account portal.
SETUP & EQUIPMENT
How do I get started? How long does it take to get connected?
Getting connected with Primelink is one of the fastest internet setups available in South Africa. Here is the full process from order to online: Step What happens Time 1. Place your order on primelinktelecoms.co.za and choose your plan 5 minutes 2. Complete RICA registration online (required by law — just your ID and address) 5 minutes 3. Primelink processes and dispatches your pre-configured LTE router Same day if ordered before 13:00 4. Router delivered to your door by courier 24 – 48 hours 5. Plug in the router, power it on, connect your devices to Wi-Fi 5 minutes
What router do I get and can I use my own LTE device?
Every new Primelink subscriber receives a pre-configured LTE Wi-Fi router included with their plan. The router is set up with your SIM, RICA-registered, and ready to use straight out of the box — no configuration required. Our routers support simultaneous connection of up to 32 devices Dual-band 2.4 GHz and 5 GHz Wi-Fi included LTE Cat 6 or Cat 12 depending on your plan tier Battery backup option available on selected models for loadshedding resilience Yes, you can use your own LTE-capable router or CPE device. To do so, simply contact our support team with your device model and IMEI number and we will configure a compatible SIM for your hardware. Note that signal performance and speed may vary based on your device's LTE category and antenna quality.
BILLING, ACCOUNTS & SUPPORT
How does billing work and how do I pay my monthly invoice?
Primelink bills monthly in advance. Your first invoice is generated on the date your service activates and covers the remainder of that month on a pro-rata basis. Thereafter, billing recurs on the same date each month. Debit order (recommended): Automatic monthly debit from your bank account — set up during signup EFT / bank transfer: Manual payment using your invoice number as reference Credit / debit card: One-click payment via our secure online customer portal. Invoices are emailed to your registered email address on your billing date. You can also view, download, and pay all invoices from your account dashboard at primelinktelecoms.co.za/account. If you need to update your payment details, log in and navigate to Billing > Payment Methods.
What do I do if my internet is slow or not working?
Most connectivity issues can be resolved in under 5 minutes without calling support. Try these steps first: Restart your router: Hold the power button for 10 seconds, wait 30 seconds, then power on again Check signal strength: The LTE indicator on your router should show at least 2 bars. Reposition your router near a window or higher surface for better signal Check our status page: Visit primelinktelecoms.co.za/status for live network outage information Reboot connected devices: Sometimes the issue is the device, not the router Check your account status: Log in to confirm your account is active and payment is up to date. WhatsApp (fastest) - +27 87 012 6730; Email - support@primelinktelecoms.co.za; Live Chat - On Site, Phone Number - +27 87 012 6730
POLICIES, LEGAL & WEBSITE
How does Primelink protect my personal information and comply with POPIA?
Primelink Telecoms takes your privacy seriously and is fully compliant with the Protection of Personal Information Act 4 of 2013 (POPIA). We have appointed a registered Information Officer and have implemented the following safeguards: We only collect the personal information we need to provide your service and comply with RICA registration requirements Your data is stored on South African servers with AES-256 encryption at rest and TLS 1.3 in transit We never sell your personal information to third parties or use it for purposes other than those stated in our Privacy Policy You have the right to access, correct, or request deletion of your personal information at any time All third-party service providers (payment processors, couriers) are bound by POPIA-compliant data processing agreements In the event of a data breach, you and the Information Regulator will be notified within the timeframe required by POPIA To submit a privacy request, email privacy@primelinktelecoms.co.za. For complaints, you may also contact the Information Regulator of South Africa at inforegulator.org.za. Our full Privacy Policy is available at primelinktelecoms.co.za/privacy-policy.
What is your refund and cancellation policy, and what are my rights as a consumer?
Your consumer rights are fully protected under the Consumer Protection Act 68 of 2008 (CPA) and the ICASA End-User and Subscriber Service Charter Regulations.
